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Black Duck Documentation Black Duck 2024.7.3
Black Duck Documentation Black Duck 2024.7.3
  • Black Duck Help Center
  • Getting Started with Black Duck
  • Getting Started with Black Duck SDK
  • Architecture and Network Communications
  • Hosted Architecture and Network Communications
  • Installing Black Duck using Kubernetes and OpenShift
  • Installing Black Duck using Docker Swarm
  • Scanning Best Practices
  • Reporting Database
  • Release Notes
  1. Home
  2. Black Duck Help Center
  3. Administering Black Duck
  4. Customer support
  • Black Duck Help Center
    • Welcome to Black Duck 2024.7.3
    • Getting started with Black Duck
    • About Black Duck - Binary Analysis
    • Scanning Components
    • Understanding projects in Black Duck
    • About project version BOMs
    • Editing a project version BOM
    • About SCM read-only BOMs
    • Viewing risk in Black Duck
    • About security risk
    • Management
    • Running a report
    • Understanding how to search in Black Duck
    • Working with notifications
    • About the Tools page
    • Black Duck C/CPP Tool
    • Hosted KnowledgeBase vs On-Prem KnowledgeBase
    • Administering Black Duck
      • Managing Black Duck user accounts
      • Managing groups in Black Duck
      • Creating system announcements
      • Viewing project and project version audit information
      • Downloading log files and heatmap data
      • Viewing heatmap data
      • Creating a Heatmap using Excel
      • Creating heatmap data from terminal-data endpoint
      • Viewing product registration information
      • Managing your code size limits
      • Managing user access tokens
      • Enabling license term fulfillment
      • Customizing the logo
      • Data Retention
      • BDSA Auto Remediation
      • Changing notification subscriptions
      • Access Tokens
      • Artifactory Integration
      • Viewing jobs
      • Configuring SAML for Single Sign-On
      • Setting up SCM providers
      • Configuring match score threshold
      • Configuring the default license for unmatched components
      • Configuring copyright options
      • Customer support
      • Black Duck Community
    • Integrating Protex with Black Duck
    • Accessing Black Duck APIs
    • Legal Information

Customer support

If you have any problems with the software or the documentation, please contact Black Duck Customer Support:

  • Online: https://community.blackduck.com/s/contactsupport

  • To open a support case, please log in to the Black Duck Community site at https://community.blackduck.com/s/contactsupport.

  • Another convenient resource available at all times is the online Community portal.

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