Downloading log files and heatmap data

You may need to troubleshoot an issue or provide log files to Customer Support. Users with the System Administrator role can download a zipped file that contains the current log files or the heatmap data for your system.

Please note that it may take a few minutes to prepare the log or heatmap files. Refer to the installation guide for more information on obtaining logs and configuring heatmap data.

Accessing log files

To download the log files from the Black Duck UI:

  1. Log in to Black Duck with the System Administrator role.

  2. Click .

  3. Select Jobs.

  4. Select the System Information tab.

  5. Click Download Logs (.zip).

Accessing heatmap data

You can review and analyze terminal scan trends by downloading the heatmap as a compressed CSV and create the heatmap as a pivot in a spreadsheet program.

To download the heatmap data for your system:

  1. Log in to Black Duck with the System Administrator role.

  2. Click .

  3. Select Jobs in the Diagnostics section of the Admin menu.

  4. Select the System Information tab.

  5. Click Download Heatmap (.zip).